nbazi Privacy Policy
Read in full detail how your personal information is collected, stored, and protected at nbazi — and stay informed about your rights.
1 Introduction and Overview
nbazi ("we", "us", or "the platform") is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("policy") explains how we collect your personal information, the purposes for which we use it, and how we keep that information secure.
By using the nbazi website or mobile version, registering an account, or using any of our services, you are agreeing to this privacy policy. If you disagree with any terms in this policy, please stop using our platform.
This policy applies only to the nbazi platform and does not apply to any third-party websites or services, even if links to those sites appear on our platform.
2 What Information We Collect
We collect various types of information to provide you with the best possible service. The different categories are explained below:
Personal Identity Information
Information we collect at the time of account registration:
- Full name
- Date of birth (for age verification)
- Mobile number
- Email address
- National ID card or passport details (for KYC verification)
Financial Transaction Information
We collect the following to facilitate deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay account numbers
- Bank account details
- Transaction history and amounts
- Payment method type
Device and Technical Information
Information collected automatically while using the platform:
- IP address
- Browser type and version
- Operating system
- Device identifier information
- Login time and date
- Page views and navigation patterns
Gaming Activity Information
We keep records to improve your gaming experience:
- Play history and statistics
- Bet amounts and results
- Bonus and promotion usage information
- Preferred game categories
Communication Information
Information stored during support and communications:
- Live chat conversations
- Email message content
- Complaint and review records
- Support ticket information
Cookie and Tracking Information
Used to improve website functionality:
- Session cookies (to maintain login status)
- Preference cookies
- Performance analytics cookies
- Functional cookies
3 Purposes of Information Use
nbazi uses collected information for the following legitimate purposes:
Account Management and Verification
We use your identity information to create, manage, and secure your nbazi account. This information is essential for completing age verification (confirming 21+) and the KYC process. It also helps with fraud prevention and identifying multiple accounts.
Financial Transaction Processing
Financial information is used to successfully process deposit and withdrawal requests, send funds to the correct account, and maintain transaction records. This information is required to confirm the minimum ৳500 deposit and withdrawal.
Customer Service and Support
Our 24/7 Bengali live chat support team reviews your account and transaction information to resolve your issues. This makes it possible to provide you with fast and effective assistance.
Platform Improvement and Personalization
We analyze your gaming preferences and behavior to improve the platform experience. This information also helps us provide relevant bonus offers, promotions, and game recommendations.
Security and Fraud Prevention
Technical information is used to detect suspicious activity, prevent unauthorized access, and ensure the overall security of the platform. All information is kept secure through SSL encryption.
Legal Compliance
Information is retained to comply with applicable laws and regulations, respond to requests from regulatory authorities, and resolve disputes. This includes compliance with anti-money laundering (AML) regulations.
4 Information Storage and Security
Retention Period: We retain your personal information only for as long as necessary to fulfill the purposes described in this privacy policy. Information from active accounts may be retained for a defined period after account closure to meet legal obligations.
Technical Security: nbazi uses industry-standard security measures to protect your information. Our platform uses SSL encryption technology, which encrypts all data transmitted between your browser and our servers. This ensures that no third party can view or alter your sensitive information.
Access Controls: Only authorized staff may access your personal information for specific needs. Each staff member's access is aligned with their responsibilities, and all access is logged.
In the Event of a Data Breach: If there is reason to believe your information's security has been compromised, we will notify you and the relevant authorities as quickly as possible and take the necessary corrective measures.
5 Information Sharing with Third Parties
nbazi does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Processors: Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners.
- Technology Service Providers: We use trusted technology partners to operate the platform, who work under strict confidentiality agreements.
- Game Providers: Minimum required technical information may be shared with providers such as Pragmatic Play, Spribe, JILI, and PG Soft to operate games.
- Legal Obligations: Information may be provided under court orders, valid requests from investigative authorities, or applicable law.
- Company Restructuring: If there are significant changes to nbazi's business structure, such as a merger or acquisition, information may be transferred after notifying users in advance.
Before sharing information with any third party, we ensure they provide the same standard of privacy protection that we do.
6 Cookies and Tracking Technology
Cookies are small text files that our website stores on your device. They are used to improve your browsing experience and ensure the proper functioning of the platform.
Types of cookies we use:
- Essential Cookies: These are necessary to maintain login status, ensure security, and support the core functionality of the platform. These cookies cannot be disabled.
- Functionality Cookies: Used to remember your preferences, such as language settings.
- Analytics Cookies: Collect anonymous data to understand which parts of the platform are used most.
You can control or disable cookies by changing your browser settings. Keep in mind that disabling essential cookies may affect some important platform functionality.
7 Your Rights and Choices
If you have an account with nbazi, you have the following rights regarding your personal information:
Right to Access Information
You can request to know what information we hold about you and receive a copy of it.
Right to Correct Information
If your information is incorrect or incomplete, contact us to have it corrected.
Right to Delete Information
In certain circumstances you can request deletion of your personal information, subject to legal obligations.
Right to Restrict Processing
In certain cases you can request that processing of your information be limited.
Right to Data Portability
You can request your information in a common, readable format.
Right to Object
Contact us to object to marketing communications or certain types of processing.
To exercise any of the above rights, contact our support team. We will verify your request and respond as quickly as possible. In some cases, certain information may not be fully deletable due to legal obligations.
8 Protection of Minors
nbazi is intended only for persons aged 21 or older. We do not knowingly collect information from any minor. Through the age verification process at account registration, we confirm that the user is 21 years of age or older.
If we learn that a minor has registered on our platform, we will immediately close that account and delete all associated information. If you believe a minor is using our platform, please contact us.
9 Policy Changes and Updates
nbazi may update this privacy policy from time to time. When changes are made, we will take the following steps:
- The "Last Updated" date at the top of this page will be changed.
- For significant changes, registered users will be notified by email or through a notice on the platform.
- A set period will be given before changes take effect so you can review the new policy.
Continued use of the platform after a policy update will be taken as your agreement to the new policy. We therefore recommend visiting this page regularly.
10 International Transfer of Information
Our servers and technology infrastructure may be located in various countries. As a result, your information may be processed or stored outside Bangladesh. For such transfers, we ensure that applicable laws and international privacy protection standards are maintained.
We do not compromise on data protection standards in any international transfer and maintain strict data processing agreements with all partners.
11 Contact Us
Privacy-Related Contact
If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact us:
We may verify some information to confirm your identity. This is part of protecting your privacy.